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Something broken, something missing, or something you think we got wrong? Tell us. A real person reads every message.
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Before you write
Most messages get an answer within two business days. Copyright and removal requests are handled first, usually within 24 hours. If a week passes with no reply, check your spam folder before writing again, since automated filters sometimes catch our responses.
Send the exact link you pasted, the platform it came from, the device and browser you were using, and any error message you saw. That combination lets us reproduce the problem in minutes instead of guessing. Screenshots help but are not essential.
No, and asking will not change the answer. Private accounts, restricted groups and friends only posts require permission from the person who posted them. We do not build anything that works around those settings and we do not offer a paid way to do it either.
Write to us with details of the work and where it is being misused. We do not host any video files, so we cannot remove a copy from someone else's device, but we can help point you toward the right takedown process on the platform hosting the reupload.
Yes, use the advertising option in the subject dropdown. We keep ad placements fixed and unobtrusive, so anything involving pop ups, redirects or auto playing audio is a no before you ask. Straightforward display placements are fine.
Please do. We prioritise by how often something is asked for, so a short note explaining what you are trying to save genuinely affects what gets built next. Tell us the platform and the kind of content you need, not just the name.
A lot of questions are already answered on the how it works page, and each platform page carries its own FAQ, such as TikTok and Facebook. For legal matters, start with our terms of service.